Delivery charges
Delivery times will only apply when we have the requested products in stock.

Standard Charge signature delivery:
3 - 4 days delivery from shipping day, Excludes Saturday, Sunday and regional Bank Holidays.

1 item shipping cost will be £3.
2-3 items shipping cost will be £4.
4-5 items shipping cost will be £5.
6+ items shipping cost will be £6.50.

If the shipping costs less than we've stated we'll correct your shipping costs at the time of debiting your credit card. If the shipping cost's more than we've stated, we'll contact you via e-mail or phone to confirm if you want to proceed with the order with correct shipping costs.

What if I'm not in when you deliver?
Royal Mail deliveries will usually be made on Mondays to Fridays between 9am and 5pm. We realise that occasionally Royal Mail may try to deliver an order and you (or the intended recipient) may not be available. Each time an attempt is made, Royal Mail will leave a card at the delivery address confirming that they have tried to deliver. This card contains a contact number so you can speak to the Royal Mail depot and agree a convenient delivery time or arrange for you to collect the order directly from their depot. After 3 failed delivery attempts, your items will be returned to our store.

Why do you store my details?
We ask for a small amount of information such as your name and address and store it in our secure environment so the next time you return, we can speed up the time it takes you to complete your purchase.

Is storing my details safe?
We realise how important it is to securely store any information that you provide and as a result, we maintain the highest level of security. Any personal information (including payment card details) provided to us will be encrypted to maintain the privacy of your details using high level SSL encryption technology, the most advanced security software currently available for online transactions.

What details do I need to provide to make a purchase?
We only require a minimal amount of information to allow you to make a purchase. This information includes:

You will also need to provide a password so that you can access our secure environment to view or amend your personal details.

How can I pay for an order?
We offer various ways for you to pay for your order. You can do so, using any of the following:

• Visa
• Mastercard
• Switch
• Delta
• Solo

What is your policy on data protection?
We never release your personal details to companies outside Bowling Chemist Ltd for marketing purposes. When you shop on our site, we collect certain personal information from you (for example, your name, email address, payment address and details). All such information is held on secure servers and Bowling Chemist fully complies with all applicable Data Protection and consumer legislation and will treat all your personal information as fully confidential.

In order to most efficiently serve you, reputable third-party banking and distribution institutions handle our credit card transactions and order fulfilment. They receive the information needed to verify and authorise your payment card and to process your order. All such organisations are under strict obligation to keep your personal information private.

How will I know that you've received my order?
After your order has passed through our security checks we will send you a confirmation email detailing the exact order received with the correct shipping cost, V.A.T (TAX) deduction where applicable, discounts where applicable.

When will my account be debited?
We do not believe in charging for an item until it is on its way to you. Once we have received your order and it has left our store, we will debit your nominated account. For example, if you place your order on a Monday then your account will be debited with correct shipping costs and discounts where applicable and without VAT where applicable when the order leaves our store. The prices quoted on our website include VAT on all items. For OVERSEAS orders, V.A.T (TAX), correct shipping costs, discounts where applicable will be deducted from your order at the time of debiting your nominated account.

Returns and refunds
We hope you will be highly satisfied with any product purchased on our website but if you wish to return an item to us then we aim to make it as quick and convenient as possible. Please note that, with the exception of faulty merchandise, we cannot exchange or accept the return of certain items which have been opened and used for example: make - up, cream, lotions, perfume, vitamins, if their seal is broken.

This does not affect your statutory rights.
Note: SKII items are non - returnable / non - refundable.
Note: Goods must be returned within 28 days of contacting our customer services team.

Once we have received and verified the returned item we will initiate the refund, replacement or exchange. To discuss the return of any item, contact our Customer Services Representatives on 0207 439 2607 between 10am to 8pm.

Terms and Conditions

Privacy policy
We will treat all your Personal Information as confidential (although we reserve the right to disclose this information in the circumstances set out below). We will keep it on a secure server and we will fully comply with all applicable UK Data Protection and consumer legislation from time to time in place.

When you shop on this Website, we will ask you to input and will collect Personal Information from you such as your name, e-mail address, billing address, delivery address, telephone number, product selections, credit card or other payment information and a password. We may also collect, and our third party providers of advertisements and content may collect, information about where you are on the internet (e.g. the URL you came from, IP address, domain types like .co.uk and .com), your browser type, the country and telephone area code where your computer is located, the pages of our website that were viewed during your visit, the advertisements you clicked on, and any search terms that you entered on our website ("User Information"). We may collect this information even if you do not register with us

We confirm that any Personal Information which you provide to us (or which is available on public registers) and any User Information, from which we can identify you, is held in accordance with the registration we have with the Data Commissioner's Office. We use your information only for the following purposes:

If you consent, to notify you of products or special offers that may be of interest to you. You agree that you do not object to us contacting you for any of the above purposes whether by telephone, e-mail or in writing and you confirm that you do not and will not consider any of the above as being a breach of any of your rights under the Telecommunications (Data Protection and Privacy) Regulations 1999.

Your Personal Information may be disclosed to other reputable third parties who will help process your order. Bowling Chemist requires all such third parties to treat your personal information as fully confidential and to fully comply with all applicable UK Data Protection and consumer legislation from time to time in place. We will not release your Personal Information to any company outside of Bowling Chemist for mailing or marketing purposes.

You should be aware that if we are requested by the police or any other regulatory or government authority investigating suspected illegal activities to provide your Personal Information and /or User Information we are entitled do so.

Indemnity
You agree fully to indemnify, defend and hold us, and our officers, directors, employees, agents and suppliers, harmless immediately on demand, from and against all claims, liability, damages, losses, costs and expenses, including reasonable legal fees, arising out of any breach of the Conditions by you or any other liabilities arising out of your use of this Website, or the use by any other person accessing the Website using your shopping account and/or your Personal Information.

Our rights
We reserve the right to

Modify or withdraw, temporarily or permanently, this Website (or any part thereof) with or without notice to you and you confirm that we shall not be liable to you or any third party for any modification to or withdrawal of the Website; and/or

Change the Conditions from time to time, and your continued use of the Website (or any part thereof) following such change shall be deemed to be your acceptance of such change. It is your responsibility to check regularly to determine whether the Conditions have been changed. If you do not agree to any change to the Conditions then you must immediately stop using the Website.

Purchase of products
We will take all reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from the Website

Contract creation and electronic contracting
The technical steps required to create the contract between you and us are as follows:

• You place the order for your products on the web site by pressing the confirm order button at the end of the checkout process. You will be guided through the process of placing an order by a series of simple instructions on the web site.
• We will send to you an order acknowledgement email detailing the products you have ordered, corrected shipping costs, V.A.T (TAX) deduction where applicable, discounts where applicable.
• Order acceptance and the completion of the contract between you and us will take place on the despatch to you of the Products ordered unless we have notified you that we do not accept your order or you have cancelled it.

Non-acceptance of an order may be a result of one of the following:

• The product you ordered being unavailable from stock.
• Our inability to obtain authorisation for your payment.
• The identification of a pricing or product description error.
• You not meeting the eligibility to order criteria set out in the main Terms & Conditions.

Description of products
Each Product purchased is sold subject to its Product Description which sets out additional Specific Conditions related to that Product including, without limitation, terms and conditions concerning estimated delivery dates and times, warranties, after-sales service and guarantees.

We will take all reasonable care to ensure that all details, descriptions and prices of Products appearing on the Website are correct at the time when the relevant information was entered onto the system. Although we aim to keep the Website as up to date as possible, the information including Product Descriptions appearing on this Website at a particular time may not always reflect the position exactly at the moment you place an order.

Payment
All prices are inclusive of VAT (where applicable) at the current rates and are correct at the time of entering the information onto the system. The total cost of your order is the price of the Products ordered plus delivery charges as set out in the Delivery section of this Website. Payment can be made by any of the methods specified in the Payment section of this Website and payment will be debited and cleared from your account as set out in the Payment section of this Website.

You confirm that the credit, debit or store card that is being used is yours.

All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to or does not, for any reason, authorise payment to us, we will not be liable for any delay or non-delivery.

Refusal of transaction
We reserve the right to withdraw any Products from this Website at any time and/or remove or edit any materials or content on this Website. We may refuse to process a transaction for any reason or refuse service to anyone at any time at our sole discretion. We will not be liable to you or any third party by reason of our withdrawing any Product from this Website whether or not that Product has been sold; removing or editing any materials or content on the Website; refusing to process a transaction or unwinding or suspending any transaction after processing has begun.

To be eligible to purchase Products on this Website and lawfully enter into and form contracts on this Website under English law you must:Register by providing your real name, phone number, e-mail address, payment details and other requested information

By making an offer to buy a Product, you specifically authorise us to transmit information (including any updated information) or to obtain information about you from third parties from time to time, including but not limited to your debit or credit card number or credit reports, to authenticate your identity, to validate your credit card, to obtain an initial credit card authorisation and to authorise individual purchase transactions.

General
Intellectual property and right to use
You acknowledge and agree that all copyright, trademarks and all other intellectual property rights in all material or content supplied as part of the Website shall remain at all times vested in us or our licensors. You are permitted to use this material only as expressly authorised by us or our licensors.

You acknowledge and agree that the material and content contained within the Website is made available for your personal non-commercial use only and that you may (if necessary to make a Purchase) download such material and content onto only one computer hard drive for such purpose. Any other use of the material and content of the Website is strictly prohibited. You agree not to (and agree not to assist or facilitate any third party to) copy, reproduce, transmit, publish, display, distribute, commercially exploit or create derivative works of such material and content.

Compliance with laws
The Website may be used only for lawful purposes and in a lawful manner. You agree to comply with all applicable laws, statutes and regulations regarding the Website and any transactions conducted on or through the Website

Limitation of liability
While we will use reasonable endeavours to verify the accuracy of any information we place on the Website, we make no warranties, whether express or implied in relation to its accuracy.

The Website is provided on an "as is" and "as available" basis without any representation or endorsement made and we make no warranties of any kind, whether express or implied, in relation to the Website, or any transaction that may be conducted on or through the Website including but not limited to, implied warranties of non-infringement, compatibility, security, accuracy, conditions of completeness, or any implied warranty arising from course of dealing or usage or trade.

We make no warranty that the Website will meet your requirements or will be uninterrupted, timely or error-free, that defects will be corrected, or that the site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy, reliability of the Website. We will not be responsible or liable to you for any loss of content or material uploaded or transmitted through the Website.

To the fullest extent permissible under applicable law, we disclaim any and all warranties of any kind, whether express or implied, in relation to the Products.

This does not affect your statutory rights as a consumer, nor does it affect your Contract Cancellation Rights.

We will not be liable, in contract, tort (including, without limitation, negligence), pre-contract or other representations (other than fraudulent or negligent misrepresentations) or otherwise out of or in connection with the Conditions for:

• Any economic losses (including without limitation loss of revenues, profits, contracts, business or anticipated savings); or
• Any loss of goodwill or reputation; or
• Any special or indirect losses, Suffered or incurred by that party arising out of or in connection with the provisions of any matter under the Conditions.

Nothing in the Conditions shall exclude or limit our liability for death or personal injury resulting from our negligence or that of our servants, agents or employees.

Severance
If any part of the Conditions shall be deemed unlawful, void or for any reason unenforceable, then that provision shall be deemed to be sever able from the Conditions and shall not affect the validity and enforceability of any of the remaining provisions of the Conditions

Waiver
No waiver by us shall be construed as a waiver of any proceeding or succeeding breach of any provision.

Survival
Each provision of the Conditions shall be construed as separately applying and surviving even if for any reason one or other of those provisions is held to be inapplicable or unenforceable in any circumstances.

You confirm that, in agreeing to accept the Conditions, you have not relied on any representation save insofar as the same has expressly been made a term of these Conditions and you agree that you shall have no remedy in respect of any representation.

Nothing in this Clause shall limit or exclude our liability in respect of any fraudulent or negligent misrepresentation whether or not such has become a term of the Conditions.

Law

The Conditions shall be governed by and construed in accordance with the laws of England and you irrevocably submit to the exclusive jurisdiction of the courts of England.

BOWLING CHEMIST LTD.